DRAGON BITE

Cancellation / Refund Policy

Last updated: 13 October 2026

This policy explains how cancellation, refund and order-related complaints are handled by Dragon Bite. It should be read with our Terms & Conditions.

Order cancellation

Please contact us as soon as possible if you need to cancel an order. Food preparation may begin shortly after an order is accepted, so cancellation may not be possible once preparation has started. We will confirm whether cancellation can be accepted based on the order status and applicable law.

When a refund may be considered

Refunds may be considered where an order was paid for but not accepted or fulfilled, where a duplicate payment is verified, or where an order issue is confirmed by Dragon Bite. Refunds are assessed case by case and in accordance with applicable law and payment-provider rules. This policy does not limit any consumer rights that cannot legally be limited.

Incorrect, missing or unsatisfactory orders

If your order is incorrect, incomplete or has another issue, contact us promptly after receiving it. Please share your order details and a clear description of the issue so we can investigate and offer an appropriate resolution where warranted.

How to request a refund

Contact us using the details below and include your name, order date, order reference (if available), payment reference (if applicable), and reason for the request. Do not send your card number, UPI PIN or banking password.

Refund processing

If a refund is approved, it will generally be initiated to the original payment method through the relevant payment provider. The time taken for the amount to appear in your account depends on the bank, card issuer, UPI app or payment provider. We will share any available refund reference when applicable.

Contact us

Dragon Bite
Name of Enterprise: AVEXA SOLUTIONS
Udyam Registration Number: UDYAM-UK-08-0013845
Agarwal Bhawan, Srikot, Near Indian Oil Petrol Pump, Srinagar Garhwal, Uttarakhand – 246174, India
Phone: +91 95608 11847
Email: contact@dragonbite.in

Important: customise this policy to match your actual order channel, cancellation cut-off, refund decision process and fulfilment model before publishing. Razorpay may review whether the policy matches your business practices.